Terms of Use

GENERAL TERMS AND CONDITIONS

1. PREAMBLE AND SCOPE

These General Terms and Conditions (hereinafter referred to as "GTC" or "Terms") define the contractual relationship, rights, and obligations between TutiTours s. r. o. (hereinafter referred to as the "Service Provider" or "Operator") and the natural or legal person (hereinafter referred to as the "Customer" or "Client") using the services provided through the website https://louvreticketguide.com/ (hereinafter referred to as the "Website").

The Service consists of the sale and mediation of tickets, season tickets, and entry packages (hereinafter referred to as "Tickets") for various attractions and programs organized by third parties (hereinafter referred to as the "Organiser").

Service Provider Details:

  • Company Name: TutiTours s. r. o.

  • Registered Seat: Senný trh 3116/7, 945 01 Komárno, Slovakia

  • Company Registration Number (IČO): 53242122

  • Tax ID (DIČ): 2121324788

  • EU VAT Number (IČ DPH): SK2121324788

  • Phone: +1 434 442 5924

  • Email: info@louvreticketguide.com

By purchasing a Ticket or using the Website, the Customer expressly accepts these GTC and the Privacy Policy. If the Customer does not agree with these Terms, they must refrain from using the Service.

2. LEGAL FRAMEWORK

These Terms constitute an electronic contract concluded in English. It is not filed as a written contract. The legal relationship is governed by the laws of Slovakia, in particular the Civil Code, and relevant EU legislation, including:

  • Directive 2000/31/EC on electronic commerce.

  • Directive 2011/83/EU on consumer rights.

3. THE SERVICE AND CONCLUSION OF CONTRACT

  1. Eligibility: The Services are available to individuals aged 18 or older and legal entities. By entering your data, you declare that you are of legal age.

  2. Order Process:

    • The Customer selects the desired Ticket, date, and quantity on the Website.

    • The Customer provides necessary contact details (Name, Email, Phone).

    • The Customer reviews the order and clicks the "Confirm and Pay" (or similar) button.

  3. Contract Formation: The contract is formed when the Customer finalizes the payment and the Service Provider sends an automatic confirmation email (Declaration of Acceptance).

  4. Price: All prices listed on the Website are gross prices (including applicable VAT) and are payable immediately upon ordering.

4. PAYMENT AND DELIVERY

  1. Payment Methods: Payments are processed via secure third-party gateways such as Stripe or PayPal. The Service Provider does not store credit card details.

  2. Transaction: By initiating payment, the Customer authorizes the blocking and transfer of the Ticket fee. The purchase is considered final once the funds are secured.

  3. Delivery: Tickets are delivered electronically to the email address provided by the Customer immediately after successful payment. No physical delivery is performed.

  4. Invoicing: The Customer agrees to receive an electronic invoice (e-invoice) as proof of purchase. This document serves as the accounting and tax proof of the transaction in compliance with Slovak VAT laws.

5. CANCELLATION AND REFUND POLICY

The Customer may cancel their order subject to the following specific conditions:

  • Cancellation more than 24 hours before the scheduled program: The Customer is entitled to a full refund of the ticket price.

  • Cancellation less than 24 hours before the scheduled program: No refund will be issued.

To initiate a cancellation, the Customer must send a written request to info@louvreticketguide.com from the email address used for the purchase.

6. RIGHT OF WITHDRAWAL (EU CONSUMER LAW)

Pursuant to Directive 2011/83/EU and valid national legislation, the right of withdrawal (the standard 14-day cooling-off period) does NOT apply to contracts for the provision of services related to leisure activities if the contract provides for a specific date or period of performance (e.g., concert tickets, museum entry for a specific day).

Therefore, once the Ticket is purchased for a specific date, the Customer cannot exercise the statutory right of withdrawal, except for the voluntary cancellation policy outlined in Section 5 above.

7. LIABILITY AND DISCLAIMERS

  1. Intermediary Role: The Service Provider acts solely as a commercial agent/reseller. The Service Provider is not the organizer of the events, tours, or exhibitions.

  2. Program Responsibility: The Organiser/Operator of the attraction is solely responsible for the quality, safety, and execution of the program. The Service Provider is not liable for cancellations, delays, or changes made by the Organiser, nor for personal injury or damages occurring during the event.

  3. Website Availability: The Service Provider strives to keep the Website operational but does not guarantee uninterrupted access. The Service Provider is not liable for temporary downtimes due to maintenance or technical errors.

  4. Data Accuracy: While every effort is made to ensure accuracy, descriptions and images of the programs are based on information provided by the Organisers. The Service Provider is not liable for discrepancies in this third-party content.

8. INTELLECTUAL PROPERTY

All content on https://louvreticketguide.com/ (text, design, graphics, software) is the intellectual property of the Service Provider or is used with permission. Unauthorized reproduction, distribution, or reverse engineering of the Website’s content is strictly prohibited and may result in legal action and penalties (agreed penalty of EUR 75 per image / EUR 5 per word for unauthorized use).

9. COMPLAINT HANDLING AND DISPUTE RESOLUTION

  1. Submitting Complaints: Customers may submit complaints regarding the purchase process via email to info@louvreticketguide.com. The Service Provider will investigate and respond within 30 days.

  2. Alternative Dispute Resolution (ADR): If a consumer dispute cannot be resolved directly, the Customer may contact the following Slovak authorities:

    • Slovenská obchodná inšpekcia (SOI): Prievozská 32, 827 99 Bratislava (Email: adr@soi.sk)

    • Spoločnosť ochrany spotrebiteľov (S.O.S.) Poprad

    • EU ODR Platform: Consumers may also use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

10. FINAL PROVISIONS

  1. Communication: The primary method of communication is electronic (email). Statements sent to the email address provided by the Customer are deemed received on the next working day.

  2. Severability: If any part of these Terms is found to be invalid, the remaining sections shall remain in full force and effect.

  3. Governing Law: These Terms are governed by the laws of the Slovak Republic.

  4. Modifications: The Service Provider reserves the right to modify these GTC. The new version becomes effective 8 days after publication on the Website.